Troubleshooting Missing Order Confirmation Emails

At Feature, we strive to ensure a seamless shopping experience for our valued customers. However, we understand that sometimes technical issues can arise, such as not receiving an order confirmation email after a purchase. This article will guide you through the steps to resolve this issue efficiently.

Step 1: Check Your Spam Folder

The first step to take if you have not received your order confirmation email is to check your spam or junk folder. Email filters can sometimes mistakenly categorize confirmation emails as spam, preventing them from appearing in your main inbox.

Step 2: Contact Us for Assistance

If you have checked your spam folder and still do not see the confirmation email, please reach out to us as soon as possible. You can contact us through our support system by following this link: Contact Support.

Information to Include

To expedite the resolution process, please provide the following information when contacting us:

• Email Address: The email address used to place the order.
• Order Date and Time: The date and time when the order was placed.
• Order Value: The total value of the order.
• Payment Method: The method used for payment (e.g., credit card, PayPal).

Providing these details will help us locate your order quickly and address the issue effectively.

Our Commitment to You

We are committed to resolving any issues you may encounter with professionalism and respect. Your satisfaction is our top priority, and we will work diligently to ensure you receive your order confirmation and any further assistance you may need.

Thank you for choosing Feature. We appreciate your patience and understanding as we work to provide you with the best possible service. If you have any other questions or concerns, please do not hesitate to reach out to us.