Feature Return Policy Guide

Welcome to the comprehensive guide on our return policy at Feature. We strive to ensure that your shopping experience is seamless and satisfactory. In the event that you need to return a product, this guide will provide you with all the necessary information to navigate our return process efficiently.

Initiating a Return

To begin the return process, please visit our Feature Return Center. This portal is designed to facilitate a smooth return experience. Please note that the Return Center is exclusively for processing returns and cannot be used to cancel an order.

Eligibility for Returns

• Time Frame: Returns are accepted for items within 14 days from the date of delivery. Christmas is extended.
• Final Sale Items: Please be aware that all sale/clearance items and any limited release products are considered final sale and are not eligible for return. Any order made with a special sale promo code is not eligible for return. Additional non-returnable items will be noted on their respective product pages.
• Condition Requirements: Ensure that all tags are attached, packaging is intact, and the product is unused and unworn. Products that do not meet these conditions will not be accepted.

Important Return Instructions

• Packaging: Do not tape the shipping label directly onto any shoe box. This action renders the product unsellable, and such packages will be refused and returned to the sender.
• Return Shipping: Once your return is initiated, a shipping label will be generated. The return shipping fee, which varies based on size, weight, and location, will be deducted from your store credit.

Store Credit

Upon processing your return, you will receive an online store credit equivalent to the amount of the returned item(s), minus the return shipping fee. This store credit does not expire, allowing you the flexibility to shop at your convenience. Please note that we do not offer cash refunds.

Order Cancellations and Restocking

Orders made using "bot" services or back links may be canceled at our discretion. Such cancellations are subject to a $5 restocking fee, along with any applicable credit card processing fees.

Exchanges

We empower our customers by allowing them to facilitate their own exchanges. Instead of traditional exchanges, we issue store credit upon receipt of your return. You can use this credit to purchase the desired item or size.

For any further assistance or inquiries regarding our return policy, please feel free to contact our customer service team. We are committed to providing you with a professional and respectful shopping experience. Thank you for choosing Feature.