Understanding Refunds and Store Credits
At Feature, we prioritize professionalism and respect in all our customer interactions. We understand that returns are an integral part of the shopping experience, and we strive to make this process as seamless as possible for our valued customers. Below, we provide detailed information on how our refund and store credit system works.
How Our Refund Process Works
When you return an item to us, the process is straightforward. Once we have processed your return, you will receive an online store credit. This credit will be equivalent to the value of the item(s) you returned, minus the return shipping fee. Please note that the shipping fees are variable and depend on factors such as the size, weight, and location of the return.
Important Points to Remember:
- Store Credit Only: Currently, we do not offer cash or money-back refunds. All refunds are issued as store credits, which can be used for future purchases on our online store.
- Return Shipping Fees: The return shipping fee will be deducted from your refund amount. These fees vary, so please ensure you are aware of the potential costs when initiating a return.
What to Do If You Haven't Received Your Credit
If your return shows as delivered but you have not yet received your store credit, there might be a delay or an issue that needs addressing. In such cases, we encourage you to take the following steps:
- Open a Support Ticket: If you are experiencing delays or issues with your refund, please open a support ticket. This will allow our customer service team to investigate the matter promptly and ensure that your store credit is processed as soon as possible.
How to Use Your Store Credit
Once your store credit is issued, it can be used for any future purchases on our online store. Simply apply the credit at checkout to enjoy a seamless shopping experience.
We appreciate your understanding and cooperation in adhering to our refund policy. Our team is always here to assist you with any questions or concerns you may have regarding returns and store credits. For further assistance, please do not hesitate to contact us through our support channels.
Thank you for choosing Feature for your shopping needs. We are committed to providing you with exceptional service and a satisfying shopping experience.