Order Modification and Cancellation Policy

At Feature, we strive to provide our customers with a seamless shopping experience. However, we understand that sometimes changes to an order may be necessary. This article outlines our policies regarding order modifications and cancellations. Please read carefully to ensure a smooth process.

How to Modify Your Order

If you need to make changes to your order, such as updating the shipping address or modifying the items, please contact us as soon as possible. You can create a help ticket by clicking HERE. Our customer service team is dedicated to assisting you promptly.

Important Considerations:

• Timing is Crucial: Once an order has been picked and allocated, we cannot cancel or modify it. Therefore, it is essential to reach out to us immediately if changes are needed.
• Special Releases and Sales: Please note that we do not cancel or modify orders for special released products or during our big sales events. These orders are final and cannot be altered.

Cancellation Policy

While we aim to accommodate our customers' needs, there are certain circumstances under which we cannot cancel orders:

• Picked and Allocated Orders: As mentioned, once an order has been picked and allocated, cancellation is no longer possible.
• Bot Services and Back Links: Orders made using "bot" type services and back links are subject to cancellation at our discretion. These orders are also subject to a $5 restocking fee and any credit card processing fees. No exceptions will be made.

Ensuring a Smooth Experience

To ensure a smooth shopping experience, we recommend double-checking all order details before finalizing your purchase. This includes verifying your shipping address, payment method, and the items in your cart.

Contact Us

If you have any questions or require assistance with your order, please do not hesitate to reach out to our customer service team. We are here to help and ensure that your experience with Feature is nothing short of exceptional.

Thank you for choosing Feature for your shopping needs. We appreciate your understanding and cooperation with our policies.