Shipping and Order Processing FAQ
At Feature, we are committed to providing our customers with a seamless shopping experience. A critical part of this experience is our shipping and order processing system. Below, you'll find detailed information about our processes, potential delays, and how you can get assistance if needed.
Order Processing and Shipping Timeline
We strive to ship all orders within 48 hours of placement. However, the allocation and order processing functions occur swiftly, often within hours of receiving your order. Once your order enters the allocation and processing stage, it cannot be canceled.
Potential Causes for Shipping Delays
While we aim for prompt delivery, certain factors can cause delays in shipping:
Incorrect or Incomplete Addresses: Ensure your address is correct and complete, including apartment or suite numbers, to avoid delays.
Inventory Allocation: Orders may be fulfilled from multiple locations, which can extend processing time.
Order Modifications: Changes to addresses or products after the order is placed can result in delays.
Fraud Prevention Measures: We use a third-party application to verify orders. Variations such as differing billing and shipping addresses, different delivery names, or requests for expedited shipping on high-value orders may require additional verification time.
High-Volume Periods: Holidays and sales events often lead to an influx of orders, which can extend shipping times.
What to Do If Your Order is Delayed
If your order is over 72 hours old and you have not received any updates, we encourage you to reach out for assistance. Please click HERE to open a support ticket, and our team will be happy to help you.
Commitment to Professionalism and Respect
At Feature, we prioritize professionalism and respect in all interactions. Our customer service team is dedicated to addressing your concerns promptly and courteously, ensuring a positive experience with our brand.
Thank you for choosing Feature for your shopping needs. We appreciate your understanding and patience as we work to deliver your order as swiftly as possible.