Handling Delivery Issues

At Feature, we understand that receiving your order promptly and securely is crucial. However, we also recognize that delivery issues can occasionally arise. Our commitment to professionalism and respect extends to how we handle these situations, ensuring you receive the support you need.

Stolen Packages

If your order shows as delivered and includes a proof of delivery image within the tracking number, we are unfortunately unable to cover stolen packages. We recommend utilizing our Hub Box Delivery service. This option allows you to have your orders delivered to a secure location of your choosing for safe pickup, reducing the risk of theft.

Missing Proof of Delivery

In instances where your item is marked as delivered but lacks an accompanying proof of delivery image, please contact our customer service team. Our team is ready to assist you in resolving the issue, ensuring that you receive your package as expected. Please be patient during the claims process as these could take several weeks to complete.

Lost Packages

If your tracking information indicates that your package is lost and it has not been delivered, we urge you to reach out to our customer service team. We are committed to helping you track down your package or provide a suitable resolution. Please be patient during the claims process as these could take several weeks to complete.

Contacting Customer Service

For any delivery-related concerns, our customer service team is available to assist you, please do not hesitate to reach out to us for support.

Conclusion

At Feature, we strive to provide a seamless shopping experience from start to finish. By offering solutions like Hub Box Delivery and maintaining a responsive customer service team, we aim to mitigate delivery issues and ensure your satisfaction. Thank you for choosing us for your shopping needs.

For more information or to explore our products, visit our store at Feature Sneaker Boutique.